Refund & Cancellation Policy
At Top Trades USA, we are committed to transparent, fair billing for all home service contractors. This policy outlines when and how subscription fees can be refunded or cancelled.
1. 14-Day Money-Back Guarantee
We offer a 14-day satisfaction guarantee on initial subscription purchases. If you are not satisfied with Top Trades USA during your first 14 days after your initial paid invoice, you may request a 100% full refund of your subscription fee.
2. Eligibility & Usage Criteria
To protect marketplace integrity and prevent fraudulent exploitation of homeowner quote leads, refund eligibility is subject to the following criteria:
Zero-Lead Usage: The contractor has not claimed, unlocked, or contacted paid homeowner leads during the current billing period.
Time Window: The refund request is submitted within 14 calendar days from the invoice charge date.
Payment Status: The invoice status is 'Paid' and is not currently under an active bank dispute or chargeback.
3. Free Trials & Automatic Renewal
When you enroll in a plan with a promotional Free Trial (e.g. 14 days), your card will not be charged during the trial. If you do not cancel prior to the trial expiration, your subscription will automatically convert to a paid monthly cycle at the agreed rate. You may cancel your trial at any time in your control panel without incurring any charges.
4. Cancellation & Benefit Retention (Grace Period)
You can cancel your subscription at any time via your Control Panel or Stripe Customer Portal. When you cancel an active paid subscription, your plan enters a 'Pending Cancellation' state: you retain all premium features (unlimited portfolio uploads, verified badge, visibility boost) until the exact expiration of your current prepaid period. No further renewals will be billed.
5. Non-Refundable Scenarios
Refunds will NOT be granted in the following cases:
- Requests submitted after 14 calendar days from the invoice date.
- Subsequent recurring renewals where the contractor neglected to cancel prior to the automated billing cycle.
- Accounts terminated or suspended due to verified fraudulent behavior, FTC review manipulation, or severe violations of our Terms of Service.
- Sponsored 'Boost' advertising campaigns that have already reached their targeted consumer impression quota.
6. How to Request a Refund
You can submit a refund request directly through your Control Panel under Billing & Invoices by clicking 'Request Refund' on eligible invoices, or by contacting our billing department at support@toptradesusa.com with your account email and invoice ID. Requests are reviewed and resolved within 1 to 2 business days.
Have questions about an invoice?
Contact our billing team anytime for assistance.
7. Processing Time & Stripe Gateway
All approved refunds are processed immediately through Stripe and credited back to the original payment method. Depending on your financial institution or credit card issuer, funds typically appear in your account within 5 to 10 business days.